Shipping policy

Shipping Destinations

We currently ship to:

  • United States (New York)

  • Australia (Sydney)

Processing Time

  • Orders are typically processed within 2–4 business days.

  • Processing time is the time it takes to prepare your order before it is shipped.

Shipping Time

  • New York, USA: 8–15 business days

  • Sydney, Australia: 11–20 business days

Please note: These are average estimates. Actual delivery may be shorter or longer depending on carrier delays, customs, or other factors beyond our control.

Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • Tracking updates may take 24–48 hours to appear.

Shipping Costs

  • Shipping costs are calculated at checkout.

  • Expedited shipping may be available at an additional cost.

Lost or Delayed Packages

  • We are not responsible for delays caused by the carrier, customs, or extreme weather.

  • If your package shows as delivered but you did not receive it, please check with your local postal office first.

  • Claims for lost or undelivered packages must be submitted within 7 days of the estimated delivery date. Proof from the carrier may be required.

Holiday Season Notice

  • During peak seasons (e.g., November–December), processing and shipping times may increase due to high demand.

  • Delivery times will return to normal after the holiday season.

Important Notes

  • Orders may be split into multiple shipments if items are sourced from different suppliers.

  • Delivery times are estimates, not guaranteed, and may vary depending on external factors.